Returns & Exchanges | Lactate Store

Our online store operates in strict accordance with Russian Consumer Protection Law.

Pursuant to Article 25 of the Consumer Protection Law, you may return or exchange a product of proper quality purchased in a retail store within 14 days, not counting the day of purchase.

Pursuant to Article 26.1 of the Consumer Protection Law, you may return any product purchased online within seven days of receiving it without stating a reason.

A return of proper-quality goods is possible provided that the product's marketable appearance and consumer properties are preserved, along with a document confirming the purchase. The absence of such a document does not deprive the consumer of the right to cite other evidence of purchase from this seller.

The consumer may not refuse a proper-quality product with individually defined properties if the product can only be used by the purchasing consumer (i.e. if made to order).

Upon return, the seller shall refund the amount paid by the consumer under the contract, excluding the seller's costs for return delivery, no later than ten days from the date of the consumer's request.

Our online store operates in strict accordance with Russian Consumer Protection Law.

Pursuant to Article 25 of the Consumer Protection Law, you may return or exchange a product of proper quality purchased in a retail store within 14 days, not counting the day of purchase.

Pursuant to Article 26.1 of the Consumer Protection Law, you may return any product purchased online within seven days of receiving it without stating a reason.

The consumer may not refuse a proper-quality product with individually defined properties if the product can only be used by the purchasing consumer (i.e. if made to order).